Terms of Use

Last Updated: September 1st, 2023

(the “General Conditions”)

redirection.io has developed a solution for checking, tracking and correcting errors contained in the code of websites. redirection.io provides a web traffic tracking and remediation manager in the form of HTTP redirects and other SEO-oriented improvements. redirection.io provides this application in "software as a service full web" mode, also referred to by the acronym SaaS, i.e., from a shared platform which is made accessible to all Clients via an Internet connection to the Software through the user's web browser (the “Service”).

These General Conditions constitute a legally binding agreement between Client and redirection.io, concerning the access and use of the Service via the site https://redirection.io/ (the "Site") through any channel including API, web, mobile or mobile application.

The unreserved acceptance of Client (hereinafter the "Client") of these General Conditions is materialized by its use of the Service. The General Conditions which prevail over any other document from Client - and over any general conditions of purchase - except express derogatory agreement or express waiver by redirection.io.

Any document other than the General Conditions and in particular catalogs, prospectuses, advertisements, notices, information contained on the Site describing the Service, has only informative and indicative value, not contractual. redirection.io reserves the right to derogate from certain clauses herein, depending on the negotiations conducted with Client. Such derogations will necessarily be transcribed in special conditions signed by redirection.io and Client to be enforceable against redirection.io.

The General Conditions are effective as from September 1st, 2023. redirection.io may at any time amend the General Conditions and these modifications will be effective thirty (30) days after notification to Client or posting of these on the address: https://redirection.io/terms-of-use. It is the Client's responsibility to periodically visit this URL to check for any updates to the Terms and Conditions.

For questions regarding these General Conditions or the Subscription Plans:

    redirection.io
    18 avenue Parmentier
    75011 Paris
    France
    email: hello@redirection.io

1. Definitions

The terms, beginning with a capital letter, used in the General Conditions, and not defined within the General Conditions themselves have the meaning attributed to them below.

Affiliates: means any entity controlled by Client ("control" within the meaning of article L. 233-3 of the Commercial Code);

Content: means the source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site;

Documentation: means the documents, in French or English language, describing the functionalities and instructions for use of the Service. It is available on the Site or upon simple written request from Client to redirection.io, at the convenience of redirection.io. All other documentation is expressly excluded (including commercial documentation and training documentation);

Client Data: means data or information provided, entered, processed, or submitted by Client (or by any User on behalf of Client) in the Service;

Subscription Term: means the monthly or annual payment term selected by Client in its Subscription Plan;

Subscription Fee: means the recurring and periodic fee that is billed in advance after subscribing to a Subscription Plan. Invoicing cycles are on a monthly or annual basis, depending on the option chosen by Client in its Subscription Plan;

Organization: means Client's account and within which several User profiles can be created for the use of the Service and within which Client can create different Projects, which will each be the subject to specific Subscription Plans;

Scope of Use: means the scope of use of the Service granted by redirection.io to Client for a Project in return for payment of the Subscription Fee and specified in the chosen Subscription Plan;

Subscription Plan: means the legally binding agreement between Client and redirection.io to access the Service and specifying the functionalities chosen by Client for a given Project and specifying the number of rules that it is authorized to process within the framework of its Project;

Free Subscription Plan: means the Subscription Plan, the conditions of which are described at the URL: https://redirection.io/pricing, as they may be amended from time to time by redirection.io;

Pro Subscription Plan: means the Subscription Plan, the conditions of which are described at the URL: https://redirection.io/pricing, as they may be amended from time to time by redirection.io;

Starter Subscription Plan: means the Subscription Plan, the conditions of which are described at the URL: https://redirection.io/pricing, as they may be amended from time to time by redirection.io;

Project: means a space of Client's Organization intended to use the Service for a particular project and with certain Users;

Third-Party Service: means any third-party websites or services that are not owned or controlled by redirection.io;

User: means any person expressly authorized by Client to access and use the Service for one or more Projects in accordance with the General Conditions.

1.1. Interpretation

The definitions given for a term or an expression in the singular will also apply when this term or this expression is used in the plural and vice versa.

The headings of paragraphs, articles, sections, and chapters within the General Conditions are included for convenience only and do not affect its interpretation.

2. Acess to the Service

2.1. Object

The General Conditions are intended to define the conditions under which redirection.io grants to Client, who accepts it, the limited, personal, non-transferable and non-exclusive right to access and use the Service for its Projects within the limit the rights acquired by Client in each specific Subscription Plan (“Free”, “ Starter” or “Pro”) selected for each Project, and in accordance with the General Conditions.

These General Conditions do not cover the additional services to the provision of the Service recommended, where applicable, by redirection.io to Client or requested by the latter to meet its specific needs. Thus, for example, all advisory, training or consulting services, if they are desired by Client, must be the subject of a separate contract to be entered into by and between Client and redirection.io.

2.2. Access to the Service

Subject to compliance by Client with the stipulations of the General Conditions, the Scope of Use and compliance by the latter with the payment of the Subscription Fees for each Project, redirection.io grants Client and its Users a limited, non-exclusive, non-sublicensable and non-transferable (except as expressly permitted herein) right of use of the Service during the Subscription Term: (i) solely for Client's own purposes and (ii) for the Scope of Use defined for each Project.

The Client undertakes to use the Service in accordance with the terms and conditions of the General Conditions as well as the prescriptions and instructions for use, security and proper functioning contained in the Documentation. Client must also immediately inform redirection.io of any unauthorized access to the Service which would come to its knowledge.

2.3. Use of the Service by Client's Affiliates

Access to the Service by Client's Affiliates is authorized subject to (i) payment by Client of the Subscription Fees payable for each Project according to the Subscription Plans retained for each of the Projects, (ii) the provision by Client, on the date of acceptance of the General Conditions and then on a regular basis, of a precise list of Affiliates, and (iii) written notification by Client of any change occurring during the Subscription Term in the list of Affiliates. Affiliates using the Service under Subscription Plan of the Project are deemed to accept these General Conditions.

Furthermore, the information provided on the Service is not intended for distribution or use by any person or entity other than Client in any jurisdiction or country outside the European Economic Area and where such distribution or use would be contrary to European law or regulation on the processing of personal data or which would subject redirection.io to a registration requirement in that jurisdiction or country are not permitted.

2.4. Restrictions

Except with the prior written consent of redirection.io, Client is not authorized to access all or part of the Service if this use means the supply or the intention to supply by Client of a service or a concurrent functionality of the Service provided by redirection.io. The same applies if the use of the Service by Client aims to conduct benchmarking or any other form of analysis of the Service. Any violation of the stipulations of this article by Client will be deemed to be a substantial fault giving rise to the right to termination of the Subscription Plan by redirection.io under the provisions of Article 5.4.

2.5. Compatibility

Client is solely responsible for providing, maintaining, and securing its network connections and telecommunications links. Consequently, redirection.io cannot be held responsible for any problems, delays, delivery failures, losses or damages resulting from problems with the Internet connections or Client's telecommunications network.

2.6. Proxy

2.6.1. Description of service

The Service contains a free option allowing the creation of so-called managed instances or "proxification" by which one or more Client sites, depending on the Scope of Use included in the Subscription Plan, have their proxy addresses modified to be that of redirection.io proxy server.

redirection.io proxy is a redirection.io agent server hosted on the infrastructure provided by redirection.io. It can manage Client's blank domains and can also function as a reverse proxy for Client's websites. A reverse proxy is a server that sits between a website and the Internet. It receives all requests that come to the website and forwards them to the actual hosting infrastructure.

Proxyification allows, in the “Free” Subscription Plans and within the limit of two domain names, to redirect connection requests on the site (incoming HTTP requests) to a given page (a URL address).

In the “Starter” or “Pro” Subscription Plans, proxification also makes it possible to process the connection flow and to integrate the analysis of flow errors into the Service. Proxification is also an effortless way to integrate redirection.io into the infrastructure of Client's site, since it eliminates the need to install the redirection.io agent on the Project's target site or to make updates of the Service.

Client acknowledges that in the context of proxification, the visible public proxy address of its site subject to the Project will be that of the infrastructure provided by redirection.io. It does not lead to any modification of data servers and redirection.io only guarantees the flow of requests defined within the scope of Client's Scope of Use.

2.6.2. Scope of use linked to Proxification.

As part of a “Free” Subscription Plan, two domain names (or sub-domains) can be subject to proxification (out of a maximum of one “APEX” domain name).

Under a “Starter” Subscription Plan, five domain names (or sub-domains) can be subject to proxification (out of a maximum of two “APEX” domain names).

As part of a “Pro” Subscription Plan, ten domain names (or sub-domains) can be subject to proxification (out of a maximum of five “APEX” domain names).

The description of the technical restrictions on the use of managed instances, i.e., the free proxy that can be used by Client to use the Service, is available at the following URL address: https://redirection.io/documentation/managed-instances/managed-instances-limits-and-quota

These restrictions relate to the volume of bandwidth usable for a Project and per month. This restriction is independent of the periodicity of the Subscription Plan selected for the Project. It is calculated monthly on the anniversary date of the Subscription Plan. Subject to compliance with the indicated volume, proxification is included free of charge in the Scope of Use of the Subscription Plan.

When the amount of bandwidth used is less than the authorized quota, no action is required. If the bandwidth volume is exceeded, redirection.io will approach Client to adapt the Subscription Fees to Client's actual needs. The parties will negotiate in good faith to conclude this modification of the Subscription Fees.

2.6.3. Availability of the proxy service

The availability of instances managed via proxification and the accessibility of redicretion.io network is 99.9% guaranteed, except for unforeseeable events, force majeure, or problems of which redirection.io is not responsible or has no control. Availability is continuously measured by redirection.io for the domain (or subdomain) names configured in the Project.

If the Service is unavailable for more than 0.1% of the time during a given billing period, redirection.io will credit Client's Organization as follows:

  • Availability between 99 and 99.9%: a credit equal to 10% of the price of the current monthly billing period is applied to the relevant Subscription Plan;
  • Availability less than 99%: A credit equal to 20% of the price of the current monthly billing period is applied to the relevant Subscription Plan.

The following situations are excluded:

  • Any downtime resulting from Client's actions or inactions, including, but not limited to, improper configuration of the Service, insufficient Client system resources, or Client-inflicted service interruptions;
  • Any downtime resulting from scheduled maintenance, for which redirection.io will notify you at least 48 hours in advance;
  • Any downtime resulting from force majeure events, including but not limited to acts of God, acts of governmental authorities, fires, floods, earthquakes, civil unrest, acts of terror, strikes or other labor issues, or Internet service provider failures or denial of service or delays.

The description of the SLA for hosted instances is available and updated at the following URL address: https://redirection.io/documentation/managed-instances/managed-instances-limits-and-quota#sla-service-level-agreement

2.7. Scope of Use

The Scope of Use is defined in each Subscription Plan, and it determines a maximum number of rules processed by the Service and a volume of request flows if Client makes use of proxification.

2.8. Changes to the Scope of Use

If, during the Subscription Term, Client wishes to increase the Scope of Use, the latter must pay redirection.io, in proportion to the remainder of the current monthly or annual commitment period, the corresponding costs (based on the current public price of the Subscription Plan selected on the date of the order). The update of the Scope of Use is made without delay for an update to a higher Subscription Plan, except for “Pro” Subscription Plans for which a study by redirection.io on the needs of Client will be made.

If, during the Subscription Term, Client wishes to reduce the Scope of Use to which he initially subscribed, such a reduction will only be considered by redirection.io from the start of the next subscription period. annual or monthly commitment chosen by Client in its Subscription Plan.

2.9. Client Obligations

The Client undertakes to:

  • Respect its obligations provided for in the General Conditions and the Scope of Use applicable to the Subscription Plan,
  • Guarantee use in accordance with these General Conditions by its Users,
  • Comply with all notifications, policies and instructions relating to the Service transmitted by redirection.io,
  • Guarantee the accuracy and legality of Client Data and obtain the necessary consents and authorizations allowing it to enter Client Data in the Service, it being specified that the only personal data to be entered in the Organization or in the context of the use of the Service are the list of members and email addresses of Users who can intervene on Client's Projects, the other Client Data being the rules put in place by Client within the Projects attached to its Organization.

The Client is also aware that the optimal use of the Service involves regular updating of the Service and that its system and network comply with all the requirements periodically notified by redirection.io or specified in the Documentation.

2.10. Restrictions

Client agrees not to:

  • Unless expressly agreed by redirection.io, grant a license, rent, sell, resell, transfer, assign, distribute the Service in any way whatsoever,
  • Decompile, attempt to decompile, recompile, disassemble, reverse design, copy, modify or create derivative works based on or from the Service,
  • Remove any notice or mention of intellectual property of redirection.io on the Service or the Documentation,
  • Use the Service, including through a Third Party Service, for purposes other than those for which it was designed and not to use it: (a) to send spam, duplicate or unsolicited messages, in violation of applicable laws or regulations, (b) to provide fraudulent information, (c) to send or store material that infringes the rights of a third party, (d) to send or store material that contains viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs, (e) interfere with or disrupt the integrity or performance of the Service or other data contained therein or threaten to do so , (f) make or attempt to make a copy of all or part of the Service or (g) for any other unlawful or unlawful purpose.

redirection.io reserves the right, without prejudice to its other rights, to suspend Client's access to the Service, in whole or in part once Client has breached its obligations under this clause. In the event of suspension by redirection.io of Client's access to the Service, the Parties agree to collaborate in good faith to resolve the problems at the origin of the restriction or suspension of access to the Service. Client will not be eligible for any refund of any Subscription Fees during this period of suspension.

2.11. Organization and User profile

When Client creates an Organization, Client agrees to provide accurate, complete, and up-to-date information at all times. Failure to comply with this instruction constitutes a violation of the General Conditions, which may result in the immediate termination of the Organization by redirection.io. As part of its Organization, Client may create several User profiles for each participant required to access its Organization to use the Service on its behalf.

Each User will be responsible for protecting the password they use to access the Service and any activity or action under their User profile. Client will inform each User that he/she must not disclose his/her password to third parties. Client or User must immediately inform redirection.io as soon as it becomes aware of a breach of security or unauthorized use of its Organization.

2.12. Reversibility

When the Subscription Plan is terminated or ends, the associated Project is not deleted, but is associated with a “Free” Subscription Plan. If the terminated Scope of Use is greater than the limits of the “Free” Subscription Plan, the rules associated with the Project are unpublished, i.e., they are no longer applied to the Project. However, Client can always consult these rules on the Organization's interface.

To start publishing rules under the “Free” Subscription Plan, Client must delete the excess rules attached to its Project.

Only a deletion requested by Client (or its Users) can delete the Client Data: whether this is the deletion of rules, the permanent deletion of a Project (which entails the deletion of all the rules associated with the Project and causing Client the possible benefit of a Subscription Plan to which he would have subscribed for this Project) or the deletion of the Organization (which entails the deletion of all the Projects of this Organization and the associated Client data).

A Client Data extraction file in “.csv” or “. json” will be available at any time on Client’s Organization. At the end of the contract, Client's Organization will remain until expressly instructed otherwise by Client on one or more “Free” Subscription Plans and this data will thus remain accessible. Any instruction to delete its Organization by Client will result in the permanent deletion of this Client Data.

2.13. EULA

The Service may integrate third-party technologies belonging to other publishers. The rights granted on these technologies are subject to compliance with various rights and obligations imposed on Client. Failing compliance with these rights and obligations, redirection.io authorizes itself to take any necessary measure to put an end to the problems observed. If such software is governed by an end user license agreement (“EULA”), the terms of the EULA shall govern the Client's use of the software. If a EULA does not accompany such software, redirection.io will grant Client a non-exclusive, revocable, personal, and non-transferable license to use such software only in connection with the Service and in accordance with these General Conditions. In particular, the restricted licenses or "Runtimes" made available by third-party publishers, confer on Client a right of use exclusively limited to the Service with which they were marketed.

2.14. Third Party Websites and Content

The Service may contain hypertext links to other websites created by third parties (the "Third Party Sites") as well as articles, photographs, text, graphics, images, drawings, music, sound, video, information, applications, software and other content or material belonging to or originating from third parties (“Third Party Content”). redirection.io makes no warranty as to the accuracy, relevance, validity or completeness of Third-Party Sites or Third-Party Content. Any access to Content or Third-Party Sites by Client is made under its sole and exclusive responsibility and is in no way governed by the General Conditions.

3. Intellectual Property

The right to use the Service means the right to use the Service in accordance with its intended purpose, in SaaS mode via a connection to an electronic communications network. Except for mandatory legal provisions, Client may not under any circumstances make the Service available to a third party (other than an Affiliate, under the conditions provided for herein) and is prohibited from any other use, in particular any adaptation, modification, translation, arrangement, distribution, decompilation, without this list being exhaustive.

The right of use granted by redirection.io to Client does not entail any transfer of ownership rights to the benefit of Client. The Service remains the property of redirection.io, regardless of the form, language, medium or language used.

Client agrees not to infringe directly or indirectly through third parties, the intellectual property rights of redirection.io.

The name redirection.io, its logo and the product names associated with the Service are trademarks of redirection.io or third parties and no right or license is granted to Client for their use.

Any use of the Service beyond the acquired rights constitutes a serious breach by Client of its obligations under the General Conditions.

The Service may contain technologies whose purpose is to collect, anonymously, information relating to the use of the Service. This information relates to the devices used to access the Service, the frequency of use, the modes of use (statistical data on the number of users connected, the average time of publication of rules, etc.) (hereinafter collectively referred to as “Usage Data”). Client expressly agrees that redirection.io, at its sole discretion, collects and uses Usage Data for the purpose of helping to maintain and improve the Service.

4. Fees and Payment

4.1. Billing and payment

In return for the provision of the Service by redirection.io, Client will be liable to redirection.io for the Subscription Fees related to its offer and specified on the Site. This amount is firm for the selected Subscription Term, subject to any changes to the scope of use. The price of the “Starter” or “Pro” Subscription Plans is subject to change at the discretion of redirection.io. The new price will only apply from the renewal or effective date of Client's new Subscription Plan.

The following payment methods are accepted: bank transfer (at Client's express request to redirection.io) and payment by credit card (by default). The amount excluding taxes will be increased by the taxes in force on the date of invoicing.

Client provides, during any purchase or creation of its Organization, current, complete, and accurate information for all purchases made via the Site or from redirection.io. Client will keep this information up to date in the event of any changes, including account and payment information, contact email address, payment method and payment card expiration date, so that redirection.io can conduct the transactions and contact Client if necessary.

When Client pays the subscription fees by credit card, payment is made on the due date by direct debit from the bank card registered in Client's account.

When Client pays the Subscription Fees by bank transfer, after redirection.io has agreed, the Subscription Fees are due thirty (30) days from the invoice date and the invoice is sent to the contact email address provided by Client.

redirection.io reserves the right to correct any errors or pricing errors. redirection.io also reserves the right to refuse any order placed via redirection.io.

Failure to pay an invoice when due will result in the application of an overdue payment penalty which will be invoiced based on three times the legal interest rate per day of delay. These late penalties will be due the day after the due date. A lump sum indemnity of forty euros (€40) will also be due to redirection.io for recovery costs, when any overdue payment. The indemnity defined above is due for each invoice paid late and not for all the invoices concerned.

If the recovery costs actually incurred are higher than this fixed amount, in particular in the event of recourse to an external collection firm, additional compensation may be requested by redirection.io from Client. The compensation will be due in full even in the event of partial payment of the invoice on the due date, regardless of the length of the delay. This lump sum is added to the overdue payment penalties but is not included in the penalty calculation basis. These penalties will not be subject to VAT. Late penalties will be payable without a reminder being necessary, the sending of a registered letter not being required to trigger the right for redirection.io to collect them.

In addition, in the event of non-payment of an invoice on its due date, redirection.io may also, after a formal notice which has remained without effect for a period of fifteen (15) days, suspend the Service until full payment of said invoice. In this case, the Subscription Plan will be put on hold and the associated Project will be switched to a “Free” Subscription Plan. The project rules will be unpublished and will no longer apply to the Project.

Client is duly informed that there can be no revision of the amounts due under the Subscription Plan in the event of non-use of all the rights granted therein.

4.2. Electronic invoicing

Client expressly acknowledges and accepts that redirection.io reserves the right to send it the invoices or credit notes in electronic format (PDF) only.

In this case, the Parties agree that redirection.io will send, according to the billing frequency, to the email address provided by Client, a notification of the availability of its invoice or credit note in electronic format (PDF) in its Organization. Client may, from its Organization, request the modification of the email address communicated to redirection.io. Client may also, upon simple written request to redirection.io or from its Organization, request to benefit from the sending of its invoice in paper format.

The Client will be able to access its invoices or credit notes online from its Organization, after authentication, for a period of thirteen (13) months. It will be free to consult its invoices or credit notes or download it in .pdf from its client area.

It is the Client's responsibility to archive its invoices for the legally required period. Consequently, Client acknowledges having been informed that it is its responsibility to download all its invoices prior to the expiry of the Subscription Plan to archive them.

If Client has not been able to download its invoices within the time allowed, the latter may ask redirection.io, in writing, to send a copy in electronic format (. pdf) of the invoices that were stored in its Organization.

4.3. Cancelation

Subscription Fees paid are non-refundable. Client may cancel its Subscription Plan at any time by logging into its Organization or by contacting redirection.io using the contact details available on the Site. Cancellation will take effect at the end of the current paid term.

5. Duration

5.1. Free try

redirection.io offers a free fourteen (14) calendar day trial to Clients of the Service subscribing to a “Starter” or “Pro” Subscription Plan for the first time.

To benefit from this free period, Client must:

  • either fill in a bank card in its Organization, which will be used for the payment of the 1st term, at the end of the fourteen (14) trial days, if Client does not decide to cancel its “Starter” Subscription Plan or “Pro” before the end of this period and to revert the Subscription Plan concerned to a “Free” Subscription Plan;
  • or contact redirection.io, if Client does not wish to use a bank card but rather pays by bank transfer, on invoice. In this case, after an exchange with redirection.io, redirection.io will activate for this Organization the possibility of subscribing to paid Subscription Plans without a bank card and Client will be able to benefit from the free period for a first Subscription Plan “Starter” or “Pro.”

At the end of this period, if Client has expressed the wish not to enter a “Starter” or “Pro” Subscription Plan by reducing its scope of use to a “free” Subscription Plan in its Client area, the Organization will not be charged. In all other cases, the “Starter” or “Pro” Subscription Plan will run its course and will then be billed normally.

At any time and without notice, redirection.io reserves the right to (i) modify the terms and conditions of the free trial offer, or (ii) cancel this free trial offer.

The free nature of this “trial period” does not prevent the full and entire applicability of the General Conditions between the Parties.

5.2. Subscription Duration

The “Starter” or “Pro” Subscription Plans can have a duration of one month, with tacit automatic renewal for successive periods of one month, or a duration of one year, with tacit automatic renewal for successive periods one year, in this case with a reduced rate corresponding to the duration of the firm commitment.

The “Free” Subscription Plans are concluded for an indefinite period.

The Subscription Plan takes effect upon acceptance on the Site of the terms and conditions of the selected Subscription Plan (the specifics of which are summarized on the Site) and the General Conditions.

In the case of a Subscription Plan for a fixed period (“Starter” or “Pro”), Client may terminate its Subscription Plan at any time, provided that the termination request is made before the end of the current Subscription period. In any case, the Subscription Plan will run until the end of the current period. The renewal of the Subscription Plan (“Starter” or “Pro”) will be tacitly renewed without action on the part of Client for an additional identical period, under the financial conditions of the Subscription Plan concerned on that date. It is the Client's responsibility to ensure the renewal conditions before the renewal date.

Thus, in the case of a Subscription Plan (“Starter” or “Pro”) on annual commitment, the Subscription Plan will be tacitly renewed for successive periods of one year, unless expressly requested by Client before the date of renewal, and in the case of a monthly Subscription Plan (“Starter” or “Pro”), it will be tacitly renewed for successive periods of one month.

In the case of a “Free” Subscription Plan, concluded for an indefinite period, Client may terminate its “Free” Subscription Plan at any time, without notice, such a request amounts to deleting the associated Project in its Organization.

5.3. Termination by Client

Any termination request (for any Subscription Plan) by Client must be made through the Service interface in Client's Organization before the end of the commitment period for an annual or monthly Subscription Plan. Consideration of this termination request is immediate but will only be effective at the end of the current Subscription Period. Until the end of the current Subscription Period, Client may cancel the termination request, to continue to benefit from its Subscription and subsequent renewals.

5.4. Termination by redirection.io

redirection.io may terminate Client's Subscription Plan (i) at any time and without notice in the event of non-compliance with one or other of the essential stipulations of the General Conditions or (ii) with twenty -four (24) months in the event that the service offer relating to the Subscription Plan subscribed by Client is deleted or substantially modified, in this case, redirection.io undertakes to direct Client to the Plan Subscription most suitable for Client's use or (iii) with three (3) months' notice for any other reason (effective at the end of the commitment period). The notice of termination will be sent to Client by redirection.io on Client's contact email address attached to the Organization when it was created (as it may have been modified subsequently).

5.5. Termination for fault

In the event of a breach by one of the Parties of the obligations hereof, not remedied within fifteen (15) days of the sending of a formal notice which has remained without effect (hereinafter the "Notification " ) notifying the failure in question (including any unpaid), the other Party may assert the termination of the Subscription Plan subject to all damages to which it may claim.

The Parties recognize that the Subscription Plan finds its usefulness as it is implemented. Consequently, the stipulations of this article must be analyzed as a termination within the meaning of Article 1229 of the Civil Code and no reimbursement may be made for the benefit of Client pursuant to the provisions of Article 1229 of the Civil Code.

5.6. Effects of termination

Whatever the reason for which the Subscription Plan ends, on the date of expiry or termination of the latter, Client no longer has the right, from this date, to benefit from the Scope of Use of the Plan expired Subscription for the Project in question. The termination or expiry of the Subscription cannot give rise to the reimbursement of the sums collected by redirection.io.

It is agreed between the Parties that the articles "Definitions and Interpretations", "Intellectual Property", "Termination", "Responsibility", "Personal Data", "General Provisions" will survive the termination of the Subscription Plan.

6. Responsibility

6.1. Non-liability

redirection.io executes the contractual obligations incumbent upon it with all care customary in its profession. Under no circumstances can redirection.io be held liable:

  • The consequences of Client's failure to comply with the advice provided by redirection.io, anomalies originating in settings or specific developments not conducted by redirection.io;
  • Indirect damages recognized by the case law of the French courts and in particular commercial damage, loss of Clients, loss of order, damage to the brand image, even resulting from use of the Service on Client's site.

In any case, if the responsibility of redirection.io were to be recognized hereunder, the compensation that could be claimed from it would be expressly limited to the amount, excluding taxes, of the price received by redirection.io under the Plan(s). of Client's Subscription during the twelve (12) months preceding the event giving rise to liability.

Notwithstanding the foregoing, the limitation provided above will not be applicable in the event of gross negligence or willful misconduct by redirection.io or death or bodily injury caused by an employee of redirection.io to Client.

These provisions establish a distribution of risks between redirection.io and Client. The price reflects this allocation as well as the limitation of liability described.

Moreover, by express derogation from article 1222 of the Civil Code, the Parties expressly agree to exclude forced execution by a third party or Client itself at the expense of redirection.io.

6.2. Use at Client's risk

The Service is provided as is and as available by redirection.io. Client expressly accepts that the use of the Service is at its own risk. redirection.io disclaims all warranties, implied or express, in connection with the Service and its use thereof, including, without limitation, implied warranties of merchantability, fitness for a particular purpose. redirection.io makes no warranties or representations regarding the accuracy or completeness of the content of the Service or the Site or the Content.

6.3. Client's responsibility

Client hereby certifies that:

  • It undertakes, for the entire Subscription Term and to the fullest extent permitted by applicable law, to conduct its activities in a manner that complies with any law, regulation or standard imposing sanctions and adopted by a competent authority (in this including, but not limited to, sanctions imposed by the US Office of Foreign Assets Control (OFAC), the United Nations, the United Kingdom and the European Union).
  • Neither Client nor any of its Affiliates appears on any “excluded list” (or other list of the same nature specifically targeting persons subject to sanctions) despite the provisions of the said law, regulation or standard imposing sanctions, and that neither Client nor any of its Affiliates is owned or controlled by a politically exposed person; and
  • Client has appropriate procedures and checks in place to verify and prove compliance by it with the stipulations of this Article 6.3 and undertakes to maintain these procedures and checks for the entire duration of the Subscription.

Client undertakes not to allow Users to access or use the products and services of redirection.io in a manner that does not comply with the laws, regulations and standards adopted by the United States of America in purposes of imposing sanctions or export restrictions to certain territories. Such access or use is not authorized by redirection.io and would constitute breaches of an essential obligation of Client under these General Conditions. Accordingly, in the event that redirection.io has knowledge of the fact that (or reason to suspect that) Client (or one of its Users) accesses or uses products and services of redirection.io from such excluded territory or authorizes or facilitates such access and use in any way, redirection.io would be authorized to suspend the use of redirection.io's products and services immediately, to the extent that redirection.io deems necessary. If necessary, redirection.io undertakes to notify this suspension to Client and to investigate any potential breach as soon as possible.

Client undertakes to inform redirection.io without delay and in writing (i) of any breach by it or one of its Affiliates under the terms of this Article 6.3 and (ii) of the fact that any third party would be founded to allege that Client or one of its Affiliates has breached its obligations under this Article 6.3.

In the event that redirection.io has reason to suspect that Client is accessing or using the products and services of redirection.io in a manner that does not comply with the stipulations of this Article 6.3, Client undertakes to provide redirection.io its full and complete cooperation and all necessary assistance for the purpose of answering any question relating to the use of said products and services and its compliance with the terms of this Article 6.3.

Client agrees to indemnify redirection.io for any damage, loss, liability, cost, and expense (including any legal fees) charged to or borne by redirection.io or any Affiliate of redirection.io because of a breach by Client (or a User) of the stipulations of this Article 6.3.

6.4. Insurance

Each Party declares that it holds an insurance policy covering its professional civil liability with a reputably solvent company. It will justify this at the first request of the other Party.

7. Protection of personal data

The conditions relating to the processing of personal data available in ou Privacy Policy form an integral part of these General Conditions.

8. General Provisions

8.1. Assignment

The Subscription Plan is concluded intuitu personae by redirection.io. Consequently, Client's rights arising hereunder may not be assigned, licensed, sold or transferred in any way by Client, except with the prior written consent of redirection.io.

Notwithstanding the foregoing, redirection.io shall be free to assign the Subscription Plan without Client's prior consent to any company in the group to which redirection.io belongs or any third party of its choice.

8.2. Partial invalidity

If any of the stipulations of the General Conditions becomes invalid, it will be deemed unwritten but will not entail the nullity or lapse of the other stipulations of the General Conditions. The Parties undertake to make their best efforts to replace any invalid stipulation with a new stipulation that comes as close as possible to the initial intention of the Parties.

8.3. Independence of the Parties

The Parties may under no circumstances be considered as associated with any common entity. Neither of the Parties may, moreover, unless there is a specific, express, and prior mandate from the other Party, be considered as a representative of the other Party, in any capacity and in any manner whatsoever.

8.4. Non-waiver

The fact that one of the Parties does not avail itself of a right that it holds under these General Conditions cannot be interpreted for the future as a waiver of this right.

Client irrevocably waives any request, claim, right or action against redirection.io relating to the execution of the present and which would be formulated more than twelve (12) months after the generating event, and as a result, irrevocably waives the right to bring any action before any court on this basis against redirection.io or any of the companies in the group to which it belongs.

8.5. force majeure

In accordance with the provisions of article 1218 of the Civil Code, the execution of the Service may be suspended in the event of force majeure.

In such a case, the Party affected by the case of force majeure must notify the other Party of the existence of the said case of force majeure. This notification will result in the suspension of these presents during the period mentioned in the notification letter, this period not exceeding ten (10) days.

If, at the end of this period, the case of force majeure persists, the most diligent Party may notify the other Party of the termination of these presents. Termination will take effect on the day of notification.

In any case, no sum paid by Client will be reimbursed by redirection.io. Under this article, the Parties rule out any possibility of terminating the Subscription Plan.

For the application of this article, the Parties agree that the following cases are considered to be cases of force majeure or fortuitous events, in addition to those usually retained by the case law of the French Courts: total or partial strike, blocking, disruption or congestion of telecommunication networks, poor quality of electrical current, blockage of means of transport or supply for any reason whatsoever, bad weather, epidemics, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, war .

8.6. Reference

redirection.io reserves the right to use Client's name as a commercial reference. Thus, Client accepts that redirection.io may refer to its name, its corporate name, a logo, or a registered trademark of Client on any media medium including all redirection.io websites worldwide. Client may, however, inform redirection.io by any written means and at any time of its refusal and/or request, where applicable, the withdrawal of the reference.

8.7. Convention of proof

The computer recording by redirection.io of the data, elements or documents exchanged between redirection.io and Client within the framework of the Service on any electronic medium kept by redirection.io will be deemed complete and will be worth literal proof, including in court, of the date, the identity of their author and the desire of the latter to express the content.

8.8. Subcontracting

Client is duly informed that redirection.io may subcontract all or part of the Service to any third party of its choice, in particular part of its group.

8.9. Amicable resolution

If a dispute arises from the execution or validity of the General Conditions or in relation to them, the Parties undertake to attempt to resolve this dispute amicably by applying the following procedure: each Party shall notify the other in writing the dispute, specifying its nature and full details (hereinafter the "Dispute Notice"), as well as the relevant supporting documents. Upon service of the Notice of Dispute, the Parties' primary interlocutors will attempt to resolve the dispute in good faith. If, for any reason, the main interlocutors of the Parties are unable to resolve the dispute within thirty (30) days from the Notice of Dispute, each of the Parties may apply the stipulations of Article 8.10.

8.10. Governing law and jurisdiction

The General Conditions and the execution of the Service are subject to French law.

Any difficulty relating to the interpretation or execution of the present will fall under the exclusive jurisdiction of the courts within the jurisdiction of the Court of Appeal of Paris, regardless of the place of performance of the Service, the domicile of the defendant or the mode of settlement, even in the case of a warranty claim, multiple defendants or summary proceedings.

8.11. Notifications

All notifications required by the General Conditions, unless expressly stipulated otherwise, will be made by Registered Letter or by email with acknowledgment of receipt and will be deemed validly made to the addresses indicated at the top of these presents.